Refund policy

We offer a 30-day money back return policy on new unused dry (non-perishable) goods purchased directly from Jellyfish Art and not a third party retailer.

If you are not satisfied with an unused dry good, please return it to us within 30 days of purchase for a refund of the item's purchase price less a 15% restocking fee. Jellyfish Art does not accept any returns past 30 days of order date.

* Please note that shipping costs are non-refundable in any instance once the item has shipped. A refund can only be processed back to the original payment method used to make the original purchase.

Email info@jellyfishart.com to obtain return instructions.

 Jellyfish Art issues refunds once the item has been inspected to confirm it is unused and undamaged. Tanks must be in new condition and re-packaged the same way when returning. Items received that are not new will not be issued a refund.

Note: Retailers may have different return policies, which override Jellyfish Arts return policy. You should contact them if you purchased our products from them.

 A tank that has been wet with water is considered used. DO NOT place accessories, like the pump, LED, hydrometer, loose inside the tank. Return received with damage due to incorrect repacking of components will not be issued a refund.

If your package arrives damaged due to shipping, please contact the shipping company with your tracking number to file a damage claim. Please inform Jellyfish Art at info@jellyfishart.com if you plan on submitting a claim so that we can assist.

Jellyfish Art uses FedEx for all domestic shipments and they can be reached at fedex.com or 1-800-GO-FEDEX